MyOAN! Email Support - Trouble Shooting

Netscape Email

These are the most common errors that occur when setting up and using Netscape Email. We have included these suggested solutions to help you quickly get back receiving emai. If these do not fix your problems with Netscape you can contact Technical Support at 1-902-894-1739 for additional assistance.

Error:
Netscape is unable to locate the server YOUR SERVER HERE. Please check the server name and try again.
Fix:
Check to make sure that the incoming and outgoing mail servers are spelled correctly and in lowercase letters.

Error:
The mail server responded:
Authorization failed
Please enter a new password.

Fix:
Check to make sure that the incoming mail server is spelled correctly and in lowercase letters. Make sure your mail server username is set as
username%domain.net and that it is in all lowercase as well. Also verify your email password