Trouble Shooting Outlook Express/Outlook Email Software

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MyOAN! Email Support - Trouble Shooting

Outlook Express/Outlook

These are the most common errors that occur when setting up and using both Outlook Express and Outlook. We have included these suggested solutions to help you quickly get back receiving emai. If these do not fix your problems with Outlook Express or Outlook you can contact Technical Support at 1-902-894-1739 for additional assistance.

Double click on the software you are using:

Outlook Express
Outlook

Common Outlook Express Errors

Fix:
Check to make sure that the incoming mail server is spelled correctly and in lowercase letters. Make sure your mail server account name is set as username%domain.net and that it is in all lowercase as well. Also verify and match email password and make sure SPA (Secure Password Authentication) isn't being used.

Error:
Unable to logon to the server using Secure Password Authentication. Account: '205.162.184.20', Server: '205.162.184.20', Protocol: POP3, Server Response: '-ERR authorization first', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC18

Fix:
Verify that SPA (Secure Password Authentication) isn't being used.

Fix:
Check to see if the server is typed correctly with lowercase letters. Are you connected? Can the you surf? Can you ping out by NAME or IP? If can ping by IP but not by NAME, check DNS in your network settings. If you cannot ping by NAME or IP, then restore the TCP/IP in the Network Stack.

Error:
I'm afraid I wasn't able to deliver your message to the following addresses. This is a permanent error; I've given up. Sorry it didn't work out.
<YOUR E-MAIL ADDRESS>:
User's Disk Quota Exceeded.
Sorry, your message cannot be delivered
as the recipient has exceeded
their disk space limit for email.
All mail to this addresses will be rejected,
until mail has been removed.

Fix:
Check to see if the server is typed correctly with lowercase letters. Are you connected? Can the you surf? Can you ping out by NAME or IP? If can ping by IP but not by NAME, check DNS in your network settings. If you cannot ping by NAME or IP, then restore the TCP/IP in the Network Stack.

Fix:
This error has only one cause. It originates from our mail server upon recieving a request to send e-mail through a SMTP mail server when you are not connected with that specific ISP. You are connected, or online, with another ISP. In order to resolve this error you must get the Outgoing ( SMTP ) server from your current ISP and input it.

Common Outlook Errors

Error:
There was a problem logging onto your mail server. Your Password was rejected. Account: '205.162.184.20', Server: '205.162.184.20', Protocol: POP3, Server Response: '-ERR authorization failed', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92
Fix:
Check to make sure that the incoming mail server is spelled correctly and in lowercase letters. Make sure your mail server account name is set as username%domain.net and that it is in all lowercase as well. Also verify your email password and make sure SPA (Secure Password Authentication) isn't being used.

Error:
The host 'YOUR HOST HERE' could not be found. Please verify that you have entered the server name correctly. Account: '205.162.184.20', Server: 'YOUR HOST HERE', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 11001, Error Number: 0x800CCC0D
Fix:
Check to see if the server is typed correctly with lowercase letters. Are you connected? Can the you surf? Can you ping out by NAME or IP? If can ping by IP but not by NAME, check DNS in your network settings. If you cannot ping by NAME or IP, then restore the TCP/IP in the Network Stack.

Error:
I'm afraid I wasn't able to deliver your message to the following addresses. This is a permanent error; I've given up. Sorry it didn't work out.
<YOUR E-MAIL ADDRESS>:
User's Disk Quota Exceeded.
Sorry, your message cannot be delivered
as the recipient has exceeded
their disk space limit for email.
All mail to this addresses will be rejected,
until mail has been removed.

Fix:
Check to see if the server is typed correctly with lowercase letters. Are you connected? Can the you surf? Can you ping out by NAME or IP? If can ping by IP but not by NAME, check DNS in your network settings. If you cannot ping by NAME or IP, then restore the TCP/IP in the Network Stack.

Error:
The Message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was 'EMAIL ADDRESS HERE'. Suject'', Account:'ACCOUNT HERE', Server:'SERVER HERE', Protocol:SMTP, Server Response:'553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1)', Port 25, Secure(SSL): No, Server Error: 553, Error Number: 0x800CCC79
Fix:
This error has only one cause. It originates from our mail server upon recieving a request to send e-mail through a SMTP mail server when you are not connected with that specific ISP. You are connected, or online, with another ISP. In order to resolve this error you must get the Outgoing ( SMTP ) server from your current ISP and input it.